terms and conditions

terms and conditions

This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods an...

terms and conditions

TERMS AND CONDITIONS

 

AGREEMENT BETWEEN CUSTOMER AND RAATOURS.COM,

 The terms "we", "us" and "our" refer to raatours.com and/or our subsidiaries. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). Please read the Agreement carefully, as it contains important information about limitations of liability and resolution of disputes through arbitration rather than in court.  You should also read our Privacy Policy, which also governs your use of the Website, and is incorporated by reference in this Agreement. By accessing or using this Website, booking any reservations for travel products or services, or contacting our call center agents, you agree that the Agreement then in force shall apply. If you do not agree to this Agreement, please do not use or book any reservations through this Website or our call center agents. 

 

USE OF THE WEBSITE

 

As a condition of your use of this Website, you warrant that

1. You are at least 18 years of age,

2. You possess the legal authority to create a binding legal obligation,

3. You will use this Website in accordance with this Agreement,

4. You will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,

5. All information supplied by you on this Website is true, accurate, current and complete, and

6. If you have a raatours.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

 

PROHIBITED ACTIVITIES

 

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or services booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

1. Use this Website or its contents for any commercial purpose, such as (but not limited to) making reservation for travel services or other products for the purposes of resale;

2. Make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;

3. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

4. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;

5. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;

6. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or

7. "frame", "mirror" or otherwise incorporate any part of this Website into any other website without our prior written authorization.

Without limitation, any speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of this website shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse, suspicious activity, signs of fraud, or abuse of the travel services reservation facilities of this website may result in raatours.com cancelling any bookings associated with your name, email address, or account, and closing any associated raatours.com accounts. raatours.com may also cancel any bookings associated with your name, email address, or account, and close any associated raatours.com accounts if you have made multiple reservations on this website and raatours.com considers (acting reasonably) that any such reservation is for the purposes of reselling). If such reservations cancelled are non-refundable bookings, raatours.com reserves its right not to refund you for the cancelled reservations. In addition, raatours.com may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, raatours.com reserves the right to take any necessary legal action and you may be liable for monetary losses to raatours.com, including litigation costs and damages. To contest the cancellation of a booking, or freezing or closure of an account, please contact customer service.

 

COPYRIGHT AND TRADEMARK NOTICES

 

All content on raatours.com is copyrighted and all rights reserved for raatours.com and raatours.com is a registered trademark or trademark and the names of other companies and products mentioned herein may be trademarks of their respective companies.

 

LIABILITY DISCLAIMER    
THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING PRICING ERRORS. IN PARTICULAR, raatours.com, does NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF THE PROPERTY, AIR, CRUISE, CAR AND OTHER TRAVEL PRODUCTS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, PHOTOGRAPHS, LIST OF PROPERTY AMENITIES, GENERAL PRODUCT DESCRIPTIONS, ETC.). IN ADDITION, raatours.com EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR, AT YOUR OPTION, WE WILL CANCEL YOUR RESERVATION WITHOUT ANY RAATOURS.COM CHANGE OR CANCELLATION FEES. 

PROPERTY RATINGS DISPLAYED ON THIS WEBSITE ARE INTENDED AS ONLY GENERAL GUIDELINES, AND RAATOURS.COM DOES NOT GUARANTEE THE ACCURACY OF THE RATINGS. RAATOURS.COM AND its RESPECTIVE SUPPLIERS MAKE NO GUARANTEES ABOUT THE AVAILABILITY OF SPECIFIC PRODUCTS AND SERVICES. RAATOURS.COM AND its RESPECTIVE SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES ON THIS WEBSITE AT ANY TIME.

RAATOURS.COM AND its RESPECTIVE SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY raatours.com and its RESPECTIVE SUPPLIERS ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. RAATOURS.COM AND its RESPECTIVE SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.

THE CARRIERS, PROPERTIES AND OTHER SUPPLIERS PROVIDING TRAVEL OR OTHER SERVICES ON THIS WEBSITE ARE INDEPENDENT 
CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF RAATOURS.COM, OR its AFFILIATES. RAATOURS.COM IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH SUPPLIERS OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. RAATOURS.COM HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND THEIR DIRECT CONTROL, AND IT HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS, RE-ROUTING OR ACTS OF ANY GOVERNMENT OR AUTHORITY.

IN NO EVENT SHALL 
RAATOURS.COM AND/OR its RESPECTIVE SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON OPINIONS APPEARING ON THIS WEB SITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF RAATOURS.COM , ITS  AFFILIATES AND/OR ITS RESPECTIVE SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

 

INDEMNIFICATION

 

You agree to defend and indemnify raatours.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, which causes by:

·       You or who on behalf of you by law exceed the liability limit indicated above

·       Third parties as a result of your breach of this Agreement or the documents referenced herein, your violation of any law or the rights of a third party; or your use of this Website.

 

LINKS TO THIRD-PARTY SITES

This Website may contain hyperlinks to websites operated by parties other than raatours.com such hyperlinks are provided for your reference only. raatours.com does not control such websites and is not responsible for their contents or the privacy or other practices of such websites. raatours.com inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.  

SOFTWARE AVAILABLE ON THIS WEBSITE

Any software that is made available to download from this Website ("Software") is the copyrighted work of raatours.com, raatours.com Affiliates, and/or our respective suppliers. Your use of such software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the software ("License Agreement"). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software made available for download on this Website not accompanied by a License Agreement, we hereby grant to you, the user, a limited, personal, non-transferable license to use the Software for viewing and otherwise using this Website in accordance with these terms and conditions and for no other purpose.

Please note that all Software, including, without limitation, all HTML code and Active X controls contained on this Website, is owned by raatours.com, its Affiliates, and/or its respective suppliers, and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF THE SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT.

All taxes, fees, expenses, and sub-charges apply to reservations made.

 

 

PAYMENT

 

You can pay on raatours.com with your credit/ debit card and if you're a CIB customer you can pay with 

monthly installment method.

 

SERVICE FEES

 

We reserve the service charge as a fee due to facilitate your travel reservation. The service fee varies 

depending on the type and amount of the hotel reservation.

 

 

PRICES

 

The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite raatours.com’s best efforts, some of the travel services listed on the website may be incorrectly priced. raatours.com EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE AND/OR ON PENDING RESERVATIONS MADE UNDER AN INCORRECT PRICE. IN SUCH EVENT, IF AVAILABLE, WE WILL OFFER YOU THE OPPORTUNITY TO KEEP YOUR PENDING RESERVATION AT THE CORRECT PRICE OR WE WILL CANCEL YOUR RESERVATION WITHOUT PENALTY. raatours.com is under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking. 

You acknowledge that raatours.com pre-negotiates certain room rates with property suppliers to facilitate the booking of reservations. You also acknowledge that raatours.com provides you services to facilitate such booking of reservations for a consideration (the "facilitation fee"). The room rate displayed on the Website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by raatours.com, and the facilitation fee retained by raatours.com for its services. You authorize raatours.com to book reservations for the total reservation price, which includes the room rate displayed on the Website, plus tax recovery charges, service fees, and where applicable, taxes on the raatours.com services. You agree that your credit card will be charged by raatours.com for the total reservation price. Upon submitting your reservation request you authorize raatours.com, to facilitate property reservations on your behalf, including making payment arrangements with property suppliers. 

 

CHANGES OR CANCELLATIONS 

 

You can change or cancel your lodging booking either online under your Reservations when signed into your raatours.com account, or by calling our customer services.

You can change your guest name, bed type, smoking preference, special requests, accessibility options, room type, number of guests and travel dates at no charge to you by raatours.com. Lodging suppliers may impose other change and/or cancellation fees. Charges vary by reservation, so please review your confirmation email for details.

You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some properties do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the property reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid property reservations.

In the event that a property is unable to honor your booking, raatours.com will not be liable for any cost incurred due to relocation.

If you do not show for the first night of your reservation but plan to check-in for subsequent nights in the reservation, you must confirm the reservation with raatours.com no later than the original date of check-in to prevent cancellation of the whole booking. If you do not confirm the booking changes with raatours.com the whole booking may be cancelled and refunds will only be due to you in line with the Rules and Restrictions of the particular property, as notified in the booking process.

These terms and conditions may not be changed by any unauthorized person, including employees of raatours.com.

 

 

 

SUPPLIER RULES AND RESTRICTIONS

 

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these terms and conditions carefully. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, properties, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in raatours.com debiting your account for any costs raatours.com incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of this website.

 

REVIEWS, COMMENTS AND OTHER SUBMISSIONS

 

We appreciate hearing from you. Please be aware that by submitting content to this Website by electronic mail, postings on this Website or otherwise, including any property reviews, photographs, video, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, "Submissions"), you (a) grant raatours.com and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) grant raatours.com and its affiliates and sub-licensees the right to use the name that you submit in connection with such Submission, if they choose. However, you acknowledge that raatours.com may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a property review that you submit) at our discretion. You further grant raatours.com the right to pursue at law any person or entity that violates your or raatours.com's rights in the Submissions by a breach of this Agreement. We take no responsibility and assume no liability for any Submissions posted or submitted by you. If you do not agree to these terms and conditions, please do not provide us with any Submissions.

 

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any goods or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that raatours.com has the right to control (e.g. use, publish, remove) any content you submit without notice to you. If you submit more than one review for the same property, only your most recent submission is eligible for use.

 

If you believe in good faith that materials hosted by us infringe your copyright, you (or your agent) may send us a written notice that includes the following information:

 

1.  A clear identification of the copyrighted work you claim was infringed.

2.  A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material.

3.  Your contact information so that we can reply to your complaint, preferably including an email address and telephone number. 

4.  A statement that you have a "good faith belief that the material that is claimed as copyright infringement is not authorized by the copyright owner, its agent, or the law."

5.  A statement that "the information in the notification is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed."

6.  The notice must be signed by the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

  

We will review and address all notices that comply with the requirements above.

 

We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, be aware that you may be liable for damages if you make a false claim of copyright infringement.